I love my FLGS. I do. I would rather buy from them for just about everything.
But every once in a while I find something somewhere else I want and I go with that store.
9 times out of 10, I get what I want. But sometimes I take a risk and it doesn't pay off.
But then sometime the company I buy from makes it right and everything is great again.
Quest of the Ancients. I have a 1st Edition but not the 2nd Ed. I saw Noble Knight Games had one for sale at a great price so I grabbed it. Normally I wouldn't have, QotA is fun, but it's not great and I have the 1st ed. Getting the 2nd ed would only be worth the satisfaction of my curiosity. If I had seen at the store, I would have just spent a couple minutes flipping.
So I bought it anyway, knowing the risk. And I ended up with a 1st Edition.
I contacted them and they bent over backwards to make it right. They didn't have a 2nd ed in stock, but they were completely awesome with want I did get.
I had ordered from them in the past and ALWAYS got great service and exactly what I wanted. This aberration did nothing to make me think less of them. Just the opposite, it made think more highly of them and I am more likely to order from them in the future.
I have a great local game store that can get me anything. But those are planned purchases or stop in at the store and impulse buys. Noble Knight is great when I am browsing on the net, come across a game I have never heard of or had forgotten about and then go over and see what it would cost. If I like the price then I can get it.
So if you are unlike me and don't live within easy distance of a fantastic game store, then please give Noble Knight Games a look.